Terms of Service

1. Introduction

Welcome to SAYE Katale ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of the SAYE Katale mobile application ("App") and related services (collectively, the "Service").

SAYE Katale is a digital agricultural marketplace that connects poultry farmers, sellers, buyers, and agricultural service providers in Uganda. By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Eligibility

To use SAYE Katale, you must:

• Be at least 18 years of age or the legal age of majority in your jurisdiction.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate and truthful information during registration.
• Not have been previously banned or suspended from the Service.

3. Account Registration and Security

3.1 Account Creation

You must create an account to access the full features of the App. You agree to provide accurate, current, and complete information during registration, including your full name, phone number, National Identification Number (NIN), and location details.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Keep your password secure and not share it with others.
• Notify us immediately of any unauthorized access to your account.
• Not create multiple accounts for the same person.

3.3 Account Verification

We may require identity verification (including NIN photo upload) to ensure platform integrity and prevent fraud. Failure to complete verification may limit your access to certain features.

4. Use of the Service

4.1 Permitted Uses

You may use SAYE Katale to:

• Browse and purchase poultry products and agricultural inputs.
• List and sell poultry products as a registered seller.
• Access market price information and agricultural data.
• Apply for agricultural business loans.
• Communicate with buyers and sellers through the platform.

4.2 Prohibited Conduct

You agree NOT to:

• Post false, misleading, or fraudulent product listings.
• Upload images that do not accurately represent the products being sold.
• Manipulate prices, reviews, or ratings.
• Use the Service for any illegal or unauthorized purpose.
• Attempt to gain unauthorized access to other users' accounts.
• Transmit viruses, malware, or any harmful code.
• Harvest or collect user data without consent.
• Use automated tools (bots, scrapers) to access the Service.
• Sell prohibited items including counterfeit products, drugs, or stolen goods.
• Engage in discrimination or harassment of other users.

5. Seller Terms

5.1 Product Listings

Sellers are responsible for ensuring that:

• Product descriptions and images are accurate and truthful.
• Prices are fair and clearly stated in Ugandan Shillings (UGX).
• Stock quantities are kept up to date.
• Products comply with all applicable Ugandan laws and regulations.

5.2 Image Verification

We use AI-powered image verification to ensure product images match the listed category. Products with mismatched images may be rejected or removed.

5.3 Seller Obligations

Sellers must fulfill orders promptly, maintain product quality, and handle buyer complaints in good faith. Repeated failure to meet these obligations may result in account suspension.

6. Buyer Terms

6.1 Purchases

All purchases made through SAYE Katale are agreements between the buyer and seller. We act as a marketplace facilitator and are not a party to the transaction itself.

6.2 Payments

Payments are processed through integrated mobile money services (including YO Payments). By making a purchase, you authorize the payment transaction and agree to the applicable payment terms.

6.3 Complaints and Disputes

If you experience issues with a purchase, you may file a complaint through the App. We will mediate disputes in good faith but are not liable for the quality of products sold by third-party sellers.

7. PSA (Private Sector Actor) Products

SAYE Katale features products from Private Sector Actors (PSA) who provide agricultural inputs such as feeds, vitamins, vaccines, chicken cages, drinkers, feeders, and equipment. PSA products are managed by authorized administrators and are clearly marked within the App.

8. Loan Services

SAYE Katale may offer agricultural business loan application services. Loan approval, terms, interest rates, and disbursement are subject to the policies of our lending partners. We do not guarantee loan approval and are not a financial institution.

9. Intellectual Property

All content, features, and functionality of the SAYE Katale App (including text, graphics, logos, icons, images, and software) are owned by SAYE Katale or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the App.

By uploading content (such as product images and descriptions), you grant SAYE Katale a non-exclusive, royalty-free license to use, display, and distribute that content within the platform.

10. Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason including:

• Violation of these Terms.
• Fraudulent or illegal activity.
• Repeated complaints from other users.
• Failure to complete profile verification.

You may delete your account at any time by contacting our support team.

11. Limitation of Liability

To the maximum extent permitted by law:

• SAYE Katale is provided "as is" and "as available" without warranties of any kind.
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
• We are not responsible for the quality, safety, or legality of products listed by sellers.
• We are not liable for any losses resulting from mobile money payment failures or delays.
• Our total liability shall not exceed the fees you paid to us in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold SAYE Katale, its officers, directors, employees, and agents harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of another party.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Uganda. Any disputes arising from these Terms or your use of the Service shall be resolved through:

1. Negotiation: Good-faith negotiation between the parties.
2. Mediation: If negotiation fails, through mediation in Kampala, Uganda.
3. Arbitration: If mediation fails, through binding arbitration under the laws of Uganda.

14. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the "Effective Date" at the top of this page and notify you through the App. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions or concerns about these Terms of Service, please contact us:

• Email: drnamanya@gmail.com
• Website: www.sayekatale.com
• Address: SAYE Katale, Jinja, Uganda